Robert-Bosch-Straße 16b, Grundau, 63584.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Within Germany:

Standard shipping: €4.90 per order

Free shipping for orders above €50

Delivery time: 2–4 business days

Within the EU:

Shipping costs: €9.90 per order

Free shipping for orders above €100

Delivery time: 4–7 business days

International (non-EU):

Shipping costs depend on destination and package weight. The total is calculated at checkout.

We ship using DHL / DPD / Hermes (depending on region). You will receive a tracking link as soon as your order has been dispatched. 

Within Germany:
Delivery usually takes 2–4 business days after your order is confirmed.
Orders placed before 12:00 PM (noon) are often shipped the same day.

Within the EU:
Delivery takes around 4–7 business days, depending on the destination country.

International (outside the EU):
Delivery may take 7–14 business days, depending on customs processing and local postal services.

You’ll receive a tracking link by email once your order has been dispatched so you can follow your package in real time.

Yes — your data and privacy are very important to us. Our online shop uses SSL encryption (https) to ensure that all information you share with us — such as your name, address, and payment details — is transmitted securely.

Once you’ve placed your order, here’s what happens step by step:

Order Confirmation:
You’ll immediately receive an order confirmation email with all the details of your purchase.

Payment Processing:
If you paid online (e.g. PayPal, credit card, etc.), your payment will be securely processed right away.
If you selected cash on delivery or bank transfer, you’ll receive instructions for completing your payment.

Order Preparation:
Our team carefully packs your items and checks everything for quality and accuracy.

Shipping & Tracking:
As soon as your order leaves our warehouse, you’ll receive a shipping confirmation email with a tracking link so you can follow your parcel.

Delivery:
Your package is delivered to your address or pick-up point within the estimated delivery time.

After Delivery:
You’ll receive a confirmation of delivery and may be asked for feedback to help us improve our service.

Simply browse our products, add your desired items to the cart, and proceed to checkout. You’ll receive a confirmation message once your order is placed successfully.

Send us an email